User Research Kick-off Canvas
The User Research Kick-off canvas aims to open the research conversation to create alignment, input, collaboration and engagement with stakeholders early in your research journey, paving the way for some awesome and impactful user research.
The User research kick-off canvas will:
Create a shared objective within your team
Ensure you solve the right problem
Help you understand how to better communicate with various stakeholders
Reduce duplication of work
Build trust and transparency into your process
When should I use it?
You should use this canvas when there is a gap that needs bridging. Use this canvas ff you ever find yourself living in a vacuum, researching the wrong problems or questioning your purpose.
Use this canvas when:
You don't know what problem you are solving
You need to prioritize your efforts
Your team needs aligning
You want to discover what makes your stakeholder's tick (or tock)
How does it work?
The fundamentals of the User Research Kick-off canvas are rooted in transparent information sharing to achieve a common goal.
This is done through:
Sharing objectives: What, as an individual do I want?
Information gathering: What do we already know?
Stakeholder mapping: Who are our stakeholders, how should I communicate with them?
Problem and assumption sharing: What problem are we solving and what innate assumptions do we and the business hold on this?
Developing a research framework: What approach will we take to answer these problems?
This template was created by Michael Bierens de Haan.
Get started with this template right now.
Customer Journey Map Template
Works best for:
Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
User Journey Map
Works best for:
Customer Journey Map
A template to help you get started with building simple user journey maps.
Storyboarding, Journey Mapping, and Alignment
Works best for:
Customer Journey Map
This template has three activities that are great for workshopping in virtual team environments.
Customer Journey Map by Columbia Road
Works best for:
Customer Journey Map
The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.
Fly UX Customer Journey Map
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Customer Journey Map
I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.
Scenario Mapping Template
Works best for:
Desk Research, Mapping, Product Management
Scenario mapping is the process of outlining all the steps a user will take to complete a task. The scenario mapping template helps you create a visual guide to what different personas are doing, thinking, and feeling in different situations. Use scenario mapping to outline an intended or ideal scenario (what should happen) as well as what currently happens. If you’re trying to outline the ideal scenario, user mapping should take place very early on in a project and can help inform user stories and the product backlog. If you’re just trying to get a better sense of what currently happens, you can do user mapping when conducting user interviews or observation.